Blogs

A Customer’s Journey: Reflections on an Experience with a Local Jewellery Brand in #Mumbai #Bombay #Marathi #Mulund “A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption to our work. He...

Lessons in Transformation & Resilience On 9th September 1999, a pivotal moment in Indian business history unfolded:ICI Paints (now AkzoNobel), a global giant, attempted a backdoor takeover of Asian Paints by acquiring a 9% stake from one of its promoters. However,...

In our ongoing Transformation Series, we explore what truly makes a workplace exceptional—beyond certifications like GPTW (Great Place to Work). Having worked with outstanding organizations over four decades, I’ve witnessed firsthand what sets a company apart as a...

#Transformation Series #3 This week, I’m sharing a remarkable experience of a process turnaround during my tenure as the CFO of an MNC. The company had acquired multiple franchise operations, and along with the Head of Operations, we were tasked with setting up the...

Transformation Series #2 Continuing the series that started last week, here’s a case study of a two-wheeler company that was burning cash and struggling to stay afloat. This company had successfully monetized imported technology and products for over two decades....

Embark on a journey of Business Transformation with insights from a 4-decade career spanning diverse sectors and ownership structures.Tom Peters, in his enlightening book REIMAGINE, emphasizes the essence of deconstruction to reconstruction as a continuous process....