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Customer Delight and Upselling: Lessons from an Unexpected Source

Customer Delight and Upselling: Lessons from an Unexpected Source

by Chandrashekar | Dec 14, 2024 | Blog posts

A couple of weeks ago, I wrote about a great customer experience at Third Wave Coffee. Today, I experienced a significantly better experience, both in terms of customer delight and upsell, at a place one least expects.We were at Ramashray in Matunga for breakfast. The...
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